Are the goods made in the UK?
|Some of our ranges are produced within the UK but we do have suppliers from across the world.|
What are your customer service opening hours?
|Our Customer Service team are open as follows:
Our phone lines are open 9am to 5pm Monday to Friday and 10am to 4pm on Saturday’s.
How long will my new furniture take to arrive?
|This will depend on the products you have ordered. Some products, for example those made to order will take longer than others. The estimated delivery time is displayed against each product and the delivery time for your complete order is normally the length of time it will take for all items to be available for one complete delivery.|
I've moved house, how do I update my address?
|You will need to send us a copy of a utility bill to firstname.lastname@example.org and we will be happy to amend the address for you.|
Will all items be delivered together?
|For most orders, we will ensure that your full order is compiled so you receive one complete delivery regardless of how many pieces you order. In a few circumstances, some products are delivered on our behalf by a supplier using specialist transport, which may require an additional delivery if ordered with another piece of furniture.|
How will I know when my furniture is ready?
|When your furniture is ready you will be contacted by our delivery team to schedule a date for delivery.|
How can I pay?
|Either online or over the phone with either Visa, MasterCard and Maestro credit or debit cards. You can also enjoy the benefit of one of our flexible finance options too. Finance is subject to status.|