Return & Refund Policy:
you receive the delivery of your sofa damaged/broken then please let us know immediately and we will be more than happy to accept a return and process the refunds for you. All the furniture is delivered to your door directly from our warehouse, where our inspection team thoroughly check your sofa/bed before hand it over to the delivery truck. Customers are advised to inform the carrier of any defects at the time of delivery.
It does not apply to any special “made to order” items, or furniture made in any other fabrics or to corner or chaise units.
All of our Sofas comes with 10 year manufacturer guarantee which includes frame, springs and the structure of the sofa.
Our Contact details
ComfyLand Head Office Address:
272 Bath Street, Glasgow, G2 4JR
Customer Service: firstname.lastname@example.org
Say Hello: 0800 024 6263
Monday to Friday: 9am to 6pm
Saturday: 10am to 4pm
Sunday: 10am to 4pm
Cancellation & Refund Policy
1 Subject to clause 2 below, under the Distance Selling Regulations, you may cancel a Contract with us at any time within seven days, beginning on the day after you received the Products, with the exception of made to measure items, Leather sofas, all corner units. This right only applies to sofas and chairs in fabrics and if there is any damage to the item on delivery.
In qualifying circumstances, you will receive a full refund of the price paid for the Products.
2 The Distance Selling Regulations do not apply to a Product that is made or assembled especially for you (“made to measure”). Therefore once we have accepted an order from you that is for a made to measure Product, you do not have the right to cancel it, though we may do so with the incurrence of a 30% restocking fee. This is entirely at our discretion.
3 To cancel a Contract, you must inform us in writing or by telephone and we will confirm cancellation, terms and details by email. You must also contact us as soon as possible (but in any event within the 7 days) of receipt of your order. We will make arrangements to collect the furniture as soon as possible after you notified us. Products must be returned to us in the same condition in which you received them. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to retain the purchase price of the Product or a reasonable percentage of the purchase price as compensation for any damage to the Products and for our additional costs incurred.
4 Genuine returns for Products delivered within the UK which are notified to us within 7 days and returned in the same condition in which you received them will not incur additional return delivery charges. We will also repay you the original delivery charge that you paid for the order.
5 No order can be cancelled after seven days from delivery. This clause does not affect other legal remedies that you may have, for example, where the Product is faulty.
6 If you realise you need to amend an order prior to delivery please contact us. If you amend your order there may be changes to your delivery date or charges and/or the price of the Products.
7 Prior to ordering please check the dimensions of the Product(s) you are proposing to order to ensure they will fit into your chosen location for them.
8 Changed your mind after placing the order. Please notify Comfyland within the first 7 days from the date of order to cancel. Any cancellation request received after the 7 days period, will not be accepted so please carefully consider your decision to place your Order before doing so;